CUSTOMER SERVICE SUCKS!!!!!

I would really love if Ny1, Cnn, or even Fox News , Somebody anybody covered a story about Cell phone companies & their customer service. I recently had an issue with my monthly bill raising $10 unexpectedly. As any one would I called Sprints Customer service. At this time I was told the $10 raise was due to a $10 service  credit expiring. From that instant I was put on hold several times & transfered to about 3 people. The last whom which stated she was a Supervisor. (pause for laughter) At this time she reiterated the same thing the other 2 Sprint representatives had already informed me of. I was left confused. I never asked to speak to any one else. Each representative transfered me leaving me to believe that the next person would some how resolve my issue. I was met with great disappointment that All each one did was repeat the same thing. They  were  probably  reading off a screen. Why couldn't the 1st person tell me there is no way any one can resolve the issue? Why is customer service so incompetent? It took me 3 people & about 40 mins for the last person to tell me, "You can not receive a new service credit b/c Sprint has discontinued service credits & they are no longer in the system to even be re-applied".  Another question is was what she stated even true? Was it impossible or was she just writing off a loyal valued customer who has been with Sprint for close to 10 yrs b/c Sprint  is a money hungry corporation who cares more about their bottom line then their customers?

I guess in closing, its not about the money or the $10 credit. Its the principal in the situation. Customer service is so  horrible these days. Either you get some 1 with the worse accent you cant understand or You get some 1 who is an idiot who cant understand you.